The most important part of your order, crucial to the quality of the final pet portrait, is the quality of the image you upload. Let's review the following tips and guidelines to make sure yours is just right:

• Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room.
• Use a smartphone or high quality camera
• Ensure the whole face & neck is visible and not in shadows.
• Avoid overly filtered photos to ensure we correctly capture your pet's coloring.
• Make sure your pet is looking directly at the camera at eye level, facing forward. Other positions are acceptable, but your pet will be shown in that position in the final portrait.

We often create portraits of pets that have passed away, so we understand it's not always possible to follow all of the guidelines above.

In many cases, we can still make it work.