Frequently Asked Questions
Custom Pet Art
Can I use any pet photo for the portrait?
We can work with 99% of the photos we receive.
We can work with old photos and photos with multiple pets in them.
If there are any issues with your photo, our support team will contact you to help.
You can also submit more photos when you preview your artwork and request changes. Read more on our Photo Guide page
Can I see the artwork before it's printed?
Yes you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.
To see your artwork preview, log in to your customer dashboard.
Do you only create dog and cat portraits?
We create art for all pets, whether they are furry, feathery or scaly.
All beloved creatures are welcome!
Can I make changes to my order after it's placed?
Yes! You get free revisions to ensure your pet portrait is perfect.
You'll receive a preview within 72 hours where you can request changes or approve.
Once approved, the design goes to production, and no further changes can be made.
What are your products made of?
Pet Portraits' canvas prints are durable and long-lasting, resistant to scratches, cracks, and warping.
Print: Advanced printing for clear, vibrant images. Uses safe, water-resistant inks that prevent fading and yellowing. Eco-friendly, made from sustainable resources.
Framing: Smooth, toxin-free frames made from 100% real pine wood. Available in sleek matte black or white.
Mounting: Easy to hang with pre-installed hardware. Includes rubber bumpers to protect your wall and keep the print perfectly placed.
When will my artwork arrive?
First Artwork Preview: Within 72 hours
Production Time: 3 Business Days
Free, Fast & Tracked Shipping:
- 6-8 Business Days (USA)
- 6-9 days (UK/Europe)
- 9-14 days (Rest of the World)
Your canvas & poster art arrives ready to hang, complete with a pre-mounted saw-tooth hanger and rubber feet to prevent swinging.
Can multiple pets be featured in one portrait?
Definitely! Our portraits can beautifully accommodate up to 3 pets.
Note: You can upload pet photos individually, they do not all need to be in the same photo!
For additional furry family members, we offer customization for an extra $50. Please email us first at support@petportraits.com or live chat.
For the best results, we recommend choosing a canvas size of 18x24 inches or larger.